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Monday, October 3, 2011

Operations Guide Document

You can use a Operations Guide Document that will help you run your IT environment more efficiently. It provides tables, charts, and matrices for server monitoring, backups, scheduling tasks, monitoring systems, managing inventory, and performing follow-up reports on outstanding issues.
Table of Contents
1 Introduction
1.1 System Overview
1.2 Authorized Use
1.3 Points of Contact
1.4 Help Desk
1.5 Hours of Operations
2 System Overview
2.1 System Operations
2.2 Software Inventory
2.1 Software Interfaces
2.2 Resource Inventory
2.3 Report Inventory
2.4 System Restrictions
2.5 Hardware
3 Operations Team
3.1 Organization Chart
3.2 Leadership Chart
3.3 Key Roles & Responsibilities
3.4 Anticipated Change
4 Operations Schedule
4.1 Daily Tasks
4.2 Weekly Tasks
4.3 Monthly Tasks
4.4 Backup Schedule
5 System Runs
5.1 Run Inventory
5.2 Run #1
5.3 Run #2
6 System Restores

If you want some perspective on how you or your company needs to enhance their Sales/Client Management Capabilities, please email me (Shubhanjan Saha) at shubhanjan.saha@gmail.com
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